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Customer Service

At Thermic Innovations, we stand by our products.

We are working hard to get all orders shipped as soon as possible! Most orders are processed within one business day and will ship from the Northeast. We offer free standard shipping (3-7 business days; add additional 2 business during peak holiday season) on all orders over $100 and expedited options are available at checkout for an additional fee. 

We offer a 30 day money back guarantee on all purchases including exchanges and returns for undamaged product, as well as a one year warranty from time of purchase on any manufacturing defects.

To return or exchange your wrap, please click here

We'd love to hear from you with any additional questions or concerns! You can also drop us a note at info@getthemozy.com or call us at 1-833-GETMOZY.