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Frequently Asked Questions

What is the Return Policy?

Please review our return policy HERE

How do I Track my Order?

You will recieve an email (check your junk, it may end up in there) with tracking info after your initial "Thank you for your order" email. If you cannot seem to locate it, email us at info@getthemozy.com

Can I Cancel/Update my Order? Shipping Address?

If you reach out to us within one day of making the order, we can likely update product/address changes. Reach out to us at info@getthemozy.com

Is This a Heated Blanket?

This is not a heated blanket, however, the Mozy 22 will keep you 500% warmer than a typical stadium blanket.

The Mozy works to prevent convective heat loss while retaining the body's heat

What are the Shipping Fees / Delivery Timeline?

We are working hard to get all orders shipped as soon as possible! Most orders are processed within one business day and will ship from the Northeast. We offer free UPS ground shipping on all orders over $150 and expedited options are available at checkout including UPS Next Day for an additional fee.

What do I do if my Mozy is Defective / Received the Wrong Order

Reach out to us with any order issues at info@getthemozy.com

Where do you Ship to?

We ship to the US only at this time. We are working on getting into Amazon Canada.

Please sign up for our mailing list to get notifications.

How do I Track my Order?

You will recieve an email (check your junk, it may end up in there) with tracking info after your initial "Thank you for your order" email. If you cannot seem to locate it, email us at info@getthemozy.com

Can I Cancel/Update my Order? Shipping Address?

If you reach out to us within one day of making the order, we can likely update product/address changes. Reach out to us at info@getthemozy.com

How do I Determine Sizing?

Each product page has a sizing chart specific to the model. Here is an in depth link to our sizing guide: https://getthemozy.com/pages/sizing 

How do I Clean my Mozy?

The Mozy is machine washable! Don't worry if your child spills Gatorade or you lay it in the mud. Mozy can be machine washed in cold water on a gentle cycle and tumble dried on low

Can I Remove the Mozy Patch?

Yes! Each Mozy comes with a Mozy patch that you can move and remove (so don't worry if it comes upsidedown). It’s the start to your Mozy patch collection!

What Makes Mozy Weatherproof?

Mozy is made of waterproofed Nylon to keep you warm and dry!

Why Does Mozy Only Go Half Way?

Mozy wraps around your waist leaving your hands free! This gives you the freedom to get you on your feet without losing your heat.Now you can hop up and cheer without your blanket getting tangled and falling to the ground. To walk, just fold up the bottom corners of the wrap and attach anywhere on the lower two pockets.You can choose to wear Mozy high up your torso, at your waist, sealed halfway down, or fastened snuggly all the way over your ankles - whichever you like! Now you can control how warm you want to be.

What Payment Methods do you Accept?

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

How do Discount Codes Work?

Automatic discounts are shown during checkout. Your subtotal may show as the original price, but once you click proceed to checkout, you will see the price change.

To enter a discount code, click proceed to checkout and then click the arrow next to "Show Order Summary" Here, you can enter a code.

***Note: We do not allow stacking of discounts/codes

How are Refunds Processed?

If you wish to return your new Mozy, mail the your wrap back in the original packaging with the hang tag in tact to our address above within 30 days of your purchase. Kindly note that products that are visible worn, missing original packaging, or damaged are not eligible for a return. Please allow 7-10 business days upon receipt of your return for your card to be refunded.

To return a product head here: https://getthemozy.returnscenter.com/